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Our goal is to keep the ordering process as simple as possible. Almost all of our items will arrive within 1-2 weeks. All of our MOBITAL brand products are shipped from a warehouse in Canada and as a result take slightly longer to ship, about 2-3 weeks.
We will work with you to ensure your new bed or furniture is delivered at a time and in a manner most convenient for you. For a limited time, we are offering FREE WHITE GLOVE DELIVERY AND ASSEMBLY on almost every item over $1,000.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on back order or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
- If your order is stock and your credit card is approved by our fraud guarantee department, the bed ordered will ship within 1-3 business days from the date of your order.
- We will send you the tracking information when available within 24 hours of your item shipping out to the email address you provided when checking out.
- We ship daily via UPS Ground, Fed Ex Ground, and Freight Carriers to the lower 48 states. Most orders will be processed the same day as ordered if the order is submitted before 1pm EST (some exceptions apply, some part & freight orders may not ship until the following day).
- Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
- Large items such as beds and sofas are shipped via our Freight partners and they will contact you when your item is on its way in order to arrange the most convenient date and time for delivery of your new item
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, it is essential to note the damage immediately when accepting delivery and you can file a warranty claim to get replacement parts for anything that's damaged.
- Only items marked damaged at the time of delivery will be considered damaged and eligible for a repair, refund or replacement.
- If your item(s) do arrive damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
- We will work with you to the best of our ability to resolve any damage claims.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on back order and you accept the back order, we will hold your payment until the bed ships. If you decide to cancel before a back order arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
- From time to time, a bed may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the back order, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different bed, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at email@example.com
Lux Modern Beds is committed to providing the best customer service in the bedroom furniture industry. Our goal is to make your shopping experience as stress free as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
Luxmodernbeds.com 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of delivery date.
- There is a 15% restocking fee.
- Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when original purchase was made.
- Canceling a back ordered item is subject to a 3% processing fee.
Products may be returned within 30 days of delivery unless exclusions apply. If 30 days have gone by since you received your bed or other product, we cannot offer you a refund or exchange. We will refund the original purchase price minus all shipping costs to and from your location, as well as a restocking fee up to 15% of the original purchase price, depending on the manufacturer. You will be responsible for return shipping to us.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging, in new resaleable condition and have all the original manuals, warranty cards and accessories.
If your order is cancelled prior to your package being shipped by our warehouse you might be eligible to be issued a full refund. If your order is cancelled after your order is shipped it will be handled as a return.
For the following brands, there are no returns, all sales are final:
All products are covered by a 30 day warranty period, unless stated differently on the product page. Most products are covered by much longer warranties, depending on the manufacturer.
For the following brands, see the below additional warranty information:
Fashion Bed Group
10 year warranty
If you have any issues with your product, please call us at 1-888-250-8779 or email us at firstname.lastname@example.org and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains. If you have any issues beyond what the manufacturer can support, please contact us so we can try to resolve the issue.
- All return request must be submitted in writing and sent to email@example.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@LUXMODERNBEDS.COM
Although we do offer free shipping, please remember that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the actual cost of return shipping will be deducted from your refund. This also applies for items, that are marked with "free shipping". You will be provided with a copy of the shipping invoice as a proof for the deducted shipping cost. Please use a shipping service that provides you with a tracking number for all returns.
Other than a return or exchange due to an error on our part, we cannot refund shipping and handling costs. All credits or refunds will be issued to the account or credit card used for the original purchase.
If you haven’t received a refund yet, first check your bank account again, contact your credit card company and/or your bank. There is often some processing time before a refund is posted to your card or account. If you have taken these steps and you still have not received your refund, please contact us via email at firstname.lastname@example.org
IMPORTANT: Lux Modern Beds is dedicated to providing high quality images and measurements to assist you in choosing your furniture. But, image quality may vary depending on the device and settings you are using to view our site. At times, measurements are rounded off, and occasionally vary slightly from the description. You may contact us via email or phone for precise colors and dimensions of our products.
NEED TO EXCHANGE A PART/ ITEM?
We only replace items if they are defective or damaged. If you need to exchange anything, send us an email at email@example.com
NEVER REFUSE A DELIVERY
All deliveries refused by customers will be subject to the same terms and conditions of our return policy. We want the best buying experience for our customers and we ask that you please accept the package and contact our customer service representatives so we may address any concerns you may have and do anything we can to resolve those concerns.
Please check the packaging of your item(s) prior to signing for delivery. If you notice any damaged or missing parts, notify us immediately. We will make all efforts to help you get replacement parts as soon as possible without additional charges or cost to you.
In case of damaged packages or missing boxes:
- Write “Package Damaged” when you sign for delivery on the delivery slip. Please take photographs and send them via email to firstname.lastname@example.org. This helps ensure a quick and easy exchange process.
- For accepted items with damage or missing parts, do not discard the packaging. Contact us with photos and we will ship the replacement parts at no charge.
- Most shipping carriers only let us submit freight claims within 48 hours of delivery, so do not delay. If we cannot replace parts, we will have the shipping carrier pick up the item and send a replacement. Again, all returned products should be in the original packaging.
Lux Modern Beds and its manufacturers/suppliers reserve the right to first fix your product with a replacement part. Most damage that was caused during shipping can be fixed with a simple replacement part.
If you decide you do not want parts or a replacement unit, the product can be returned or exchanged in accordance with our Return Policy. If we made an error and it cannot be remedied, we will work with you to have the item returned to us and get the issue resolved.